FAQ

1.Q:Are your Ugg boots 100% authentic?
A:We only sell the original Ugg boots. Don't worry about the quality. We have lots of customers from all over the world.They are very satisfied with our Ugg boots.

2.Q:Why are the Ugg boots on your web site cheaper than those on other sites?
A:We get the boots directly from the factory.Moreover,we don't need to pay tax fees.So our price is reasonable.

3.Q:Can I return my order if I am not satisfied?
A:We only accept return when we sent you a wrong size or style. Meanwhile all the boots should be returned in brand new condition with the original package.

4.Q:To what temperature will UGG footwear keep my feet warm?
A:Wool fleece helps maintain body temperature, making UGG footwear appropriate for all climates.The wool will keep your feet warm down to-30.

5.Q:Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
A:Yes, you are safe submitting your credit card information over the Internet.Our websites are hosted by Pair Networks.Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.

6.Q:Can I contact you by phone?
A:Yes we are reachable by phone,see contact us page.If you call and reach voicemail, all lines are in use.Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling.If you are calling about the status of your order, please leave your name, order number if you have it, and phone number.If you are calling to check the availability of a shoe, please let us know which shoes you are interested in.

7.Q:Is www.classiccrochetuggs.com a retail store?
A:We are currently only an online store with office and warehouse in Sichuan Fujian,Suzhou and other place in China.No retail locations.

8.Q:Does www.classiccrochetuggs.com have the quality guarantee?
A:We have a 100% quality guarantee.if the goods that you bought are defective in quality or have dirty incomplete situation of damage,you just need to contact our customer service personnel,we will be according to your requirement,handle and send back goods or exchange goods for you free.(less shipping fees)

9.Q:What Payment Methods does www.classiccrochetuggs.com accept?
A:www.classiccrochetuggs.com uses ecpss payments,credit card payments and western union payments and so on.

10.Q: www.classiccrochetuggs.com suppliers?
A:www.classiccrochetuggs.com purchases directly from manufacturers and direct dealers only.

11.Q:What size should I order if I am in between sizes?
A:If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size.(For example: If you wear a size 8.5 you should order a size 8.)They may be snug at first,but the footwear will stretch a little as the fleece footbeds form to each individual foot.

12.Q:What is your refund/returns policy?
A:We are committed to providing high quality boots to our customers.If you receive damaged boots we will gladly provide replacement for you, upon receiving proof of damage. Returns and Exchanges will only be accepted if they are requested within 2 weeks of receiving the boots.( You can upload a photo of the damage via our email, please contact us before you return items and we will email to you our return address.)